Online Policies

ICE Ltd - Privacy Policy (last updated 28 February 2013)

International Currency Exchange Ltd ("ICE") is committed to preserving the privacy of all its visitors to its website. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By placing an order on our site, you consent to the collection, use and transfer of your information under the terms of this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is International Currency Exchange Ltd of 19-21 Shaftesbury Avenue, London W1D 7ED United Kingdom.

Information Collected From You

The nature of our site means that when you visit or order money on it, you may be asked to provide certain information such as your contact details and other demographic information. We may also collect information about your use of our site as well as other information you may provide to us when using our site.

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Use of Your Information

The information you supply to us will enable us to carry out our obligations arising from any contracts entered into between you and us and to provide you with the currency, travellers' cheques or any other products and services you have requested and will also enable us to contact you where necessary. We may use the information you provide us with to verify your identity using third party systems to do so. Your information is also important to us in helping us to administer, support, improve and develop our business and site.

In particular, we may (at our discretion) use the information collated to contact you for your views on our business and to notify you about important changes or developments to the site or to the products or services we provide. Further, where you have consented on our site, we might also use your information to let you know about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know by sending an email to us at marketing@iceplc.com.

We also collect and process details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Disclosure of Information

The information you provide to us will be held on our computers in the UK but may be accessed by or given to our staff or contractors working outside the UK or companies within our group some of whom are located outside Europe. We may also pass information on the usage of our site to other third parties but this will not include information that can be used to identify you.

Furthermore, if we enter into a joint venture or we are sold to or merged with another business entity your information may need to be disclosed to our new business partners/ owners as part of the transaction.

We will always take steps to ensure, as far as reasonably practicable, that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Links to Other Sites

In the event that we have links to other websites on our site, we do not accept any responsibility for their data policies, procedures or the contents of their site.

Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies allow us to automatically identify you so that we can identify the items you wish to purchase, and to identify where the order is to be delivered. When you Login or press 'Add to Basket' on the item page your computer will automatically be issued with a Cookie. In the event that you have set up your computer to reject cookies, you may still be able to use certain features on our site. Using cookies helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use, see our Cookie policy

Security and Data Retention

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. You accept the inherent security implications of being and transacting online and will not hold us responsible for any breach of security unless we have been negligent or in wilful default. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Accessing and Updating

You can, at any time, request access to the information we hold about you by emailing us at the address set out below. You may ask us to make any necessary changes to ensure that such information is accurate. If you wish to do this, please contact us at the same email address. We are entitled by law to charge a small fee to meet our costs in providing you with details of the information we hold about you.

Calls To Us

Any phone calls made to us may be monitored and recorded for training and other lawful purposes.

Changes to this Policy

We keep our privacy policy under regular review and any changes to our privacy policy in the future will be posted on the site and, if appropriate, notified through e-mail announcements. The privacy policy was last updated on 21 May 2013.

Contact

We welcome any comments, queries and requests relating to our use of your information. Such comments should be addressed to us at marketing@iceplc.com.

Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We may use the following cookies:

  • Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name Purpose
Persistent session management MEDOCREALURL This is a strictly necessary cookie and it enables us to:
  • Recognise you when you return to our site and allow you to access your account if you have opened one with us.
  • Allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.
  • Estimate our audience size and usage pattern.
  • Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests.
  • Speed up your searches.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Except for essential cookies, all cookies will expire after 60 minutes.

Acceptable Use Policy

This acceptable use policy sets out the terms between you and us under which you may access our website www.iceplc.com ("our site"). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use..

www.ice-ireland.ie is a site operated by International Currency Exchange Ltd ("We, Us"). We are registered in Ireland under company number 2080759 and have our registered office at 19-21 Shaftesbury Avenue, London W1D 7ED United Kingdom. Our VAT number is 9951691P.

Prohibited Uses

You may use our site only for lawful purposes. You may not use our site:

  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • for the purpose of harming or attempting to harm minors in any way;
  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or
  • to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use; and
  • not to access without authority, interfere with, damage or disrupt:
    • any part of our site;
    • any equipment or network on which our site is stored;
    • any software used in the provision of our site; or
    • any equipment or network or software owned or used by any third party.
Suspension and Termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our site;
  • immediate, temporary or permanent removal of any posting or material uploaded by you to our site;
  • issue of a warning to you;
  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • further legal action against you; and/or
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the Acceptable Use Policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.