FAQs

What is Click & Collect

Our brand new service in Ireland allows you to reserve your currency online and pick it up and pay when you arrive at the airport. This saves you a trip into your local centre and instead you collect your foreign currency from your choice of airport locations in Dublin, Shannon or Knock.

Simply order your currency and bring the confirmation email either on paper or on your smart phone.

Is it truly commission free?

Absolutely! Our online Click & Collect service is completely free of all commission charges. Simply complete the online form.

What exchange rate will I get? Will it be the rate I see online?

Unfortunately exchange rates fluctuate every minute and therefore we are unable to guarantee the rates you see on the website. The rates displayed on the website are our current rates to show that we really are super competitive. These rates may change on the day of collection however they will always be discounted compared with our walk-up rate and as competitive as you would expect from of the World's leading providers of foreign exchange.

Do I need to pre-order/reserve the currency?

Our preferential rates are only offered to online Click & Collect orders where the customer completes the reservation form. We require this form to be completed so that we can order currencies if not in stock. Once completed bring your confirmation email either on paper or on your smart phone to take advantage of our great currency collection service.

Which currencies do you stock?

We can offer over 60 currencies from around the world and we keep most of them in stock. Our best selling currencies such as GB Pounds, US Dollars and Turkish Lira are usually in stock at all times. If any currency is not in stock we can order it for you providing we have a small amount of notice. Contact us for more details.

When do I pay and how can I pay?

You pay for your order when collecting your currency from your chosen airport location. Methods of payment for our Click and Collect orders include Euros or Visa® and MasterCard® cards.

Will I need proof of identity to collect my currency?

Yes, you must provide one of the following forms of ID when you arrive at the ICE branch:

• Full passport and signature
• Current photo card driving license
• Current EU member state ID with photo

If I use my name on the form do I have to be the one to collect it?

Yes please - the name on the form and the person collecting the currency must be the same.

Where exactly are your branches?

We have over fifteen branches across our three airport locations however only one branch per terminal acts as our online collection point and these are all located in departures. Please refer to our branch locations for a list of these branches.