Terms and Conditions

Click & Collect - travel money collected at an ICE branch

This section sets out the terms and conditions under which ICE* trades. By using this Service*, you acknowledge that you have read and understood these terms and conditions, and agree to be bound by them. If you do not understand and/or agree to these terms and conditions do not place an order with us as by placing an order with us you are indicating your acceptance to these terms. These terms and conditions shall apply to all contracts formed between you and us to the exclusion of any other terms and conditions you may seek to impose or incorporate, or which are implied by law or otherwise unless each of you and us agree, in writing, to vary these terms and conditions and confirm, in writing, the variation.

(* defined below) Last updated: February 2020


'Currency': means currencies ICE make available;

'ICE/we/us/our': refers to ICE Ireland Money Exchange Ltd whose registered office is Departures Area 5, Terminal 1, Dublin Airport. Registered in Ireland No: 598998;

'Service': means the voucher scheme we run which allows you to purchase currency at preferential rates, commission free, from key locations in Ireland;

'Website': refers to www.ice-ireland.ie

'You and/or your': means a person agreeing to these terms and conditions in order to use our Service.


2.1 This Service is only available in Ireland at selected ICE branches and can be used by all individuals.

2.2 To use this Service you must present a voucher generated from the Website at the time of collecting your currency.

2.3 You may only use this Service for holiday or business travel and not for speculative, investment or any other purpose.

2.4 Currency is subject to availability.


3.1 To obtain a voucher, visit the Website and complete the form to send a request to your branch of the currency you would like to order.

3.2 Once you have completed the form, you will be presented with the voucher details which will include the issue date, promotion code, branch location details and branch opening hours.

3.3 You must print this voucher and present it to the branch staff at time of collection.


4.1 All printed vouchers will only be valid for the date which was entered as the collection date.


5.1 The exchange rate you will be given will apply on the date of collection and rates change typically once per day.

5.2 You will be given a less good rate of exchange if you turn up at a branch without the voucher and may also incur commission charges on your purchase.


6.1 We do not charge you any commission for using this Service.

6.2 If you pay for your currency with a credit, the purchase may be treated as a Cash Advance by your card issuer, for which an additional charge may be levied. This can be as much as 3% of the transaction value if using a credit card. Debit card charges may also be levied by your card issuer. You acknowledge that these are not charges made by us and that we have no liability for these charges.


7.1 Payment is taken face to face at the time of collection, not online at the time of obtaining a voucher.

7.2 You can pay for your currency in one of the two ways set out below:

7.2.1 by credit / debit card;

7.2.2 by paying in Euros over the counter.

7.3 When making payment you warrant that you are acting on your own behalf, for a genuine reason and that the funds are legally and beneficially yours, have not been obtained by illegal means nor in any way contrary to the rights of the legal owner and not tainted in anyway by criminal activity.

7.4 If you would like to pay for your currency by Euros and the transaction value is €5,000 or above, we will require proof of the source of funds, such as a bank statement showing the debit entry or some form of transactional receipt.


8.1 We require proof of identification if you are paying for your currency with a debit or credit card.

8.2 Acceptable proof of identity includes full passport with signature, current UK Irish photo card driving license, or current EU members state ID card with photo

8.3 For branches that allow transactions greater than €7500 (seven thousand five hundred Euros), we will require proof of identity and proof of address, regardless of how you pay for the purchase.

8.4 Acceptable proof of address includes a recent original utility bill (gas, water, electricity, landline) dated within the last 3 months, or a recent original bank/building society account statement dated within the last 3 months.


9.1 There is no minimum purchase required to use this Service.


10.1 On production of the original receipt, we will buy back any leftover currency you have purchased via this service at any of our branches, commission free, at the buy rate as displayed at our branch on the day it is changed back. This may vary from the original rate given at the time of purchase.


11.1 You must independently check the relevant currency restrictions applicable in relevant countries. We are not responsible for any currency restrictions applicable outside of Ireland. Please check for any relevant restrictions in the country concerned before placing your order with us. We will not be liable for any breach of laws outside of Ireland.


12.1 If you are unhappy at any time with our Service, please let us know and we will do everything possible to resolve your complaint satisfactorily.

12.2 To make a complaint, you may call us on +353 1814 1453. Alternatively, if you would like to make a written complaint, you can do so by sending us a letter to ICE Customer Services, Departures Area 3, Terminal 1, Dublin Airport, Co Dublin.

12.3 We will investigate and respond to your concerns promptly. Within 2 Business Days of receiving your complaint, we will send you a written acknowledgement or our final response. If you have not received a final response within 2 Business Days, we will write to you with our final response within 4 weeks.


13.1 If we are in breach of our obligations under these terms and conditions, we will only be liable to you for the direct losses that you incur. Direct losses mean the value of the currency you wish to order from us, pursuant to purchase by you.

13.2 We will compensate you based on a reasonable pre-estimate of the loss you suffer resulting from such breach. Our maximum liability to you in respect of each order will be to refund the total value of the order.

13.3 We will not be liable to you for any losses that we could not reasonably be expected to foresee or to occur or for any loss of profits, loss of opportunity, loss or waste of time, loss of anticipated savings, loss of business, consequential or special loss.

13.4 Neither we nor you will be responsible to the other if the failure to comply with any of these terms and conditions is: (a) due to unforeseeable circumstances beyond our/your control, such as war, riots, the consequences of which would have been unavoidable despite reasonable efforts to the contrary;

(b) due to any governmental or court order or any other legal obligation.

13.6 You will compensate us for losses caused to us as a result of your fraudulent conduct or if you breach these terms and conditions. The amount paid by you under this condition will represent a reasonable assessment of our direct losses. The protection provided by you under this condition will not apply if we deliberately or negligently caused the loss.

13.7 Nothing in these terms and conditions shall exclude our liability for:

13.7.1 death or personal injury caused by our negligence;

13.7.2 fraud or fraudulent misrepresentation; or

13.7.3 any other matter for which it would be illegal for us to exclude or limit our liability.


14.1 These terms and conditions may be changed in respect of future purchases to reflect changes in the law, changes in market conditions, changes in any fees and or charges or to meet regulatory requirements. If any change is made in these terms and conditions, the revised version will be posted on the Website. You are advised to visit the Website regularly and keep yourself updated about the terms and conditions before using the Service.


15.1 These terms and conditions will be governed by Irish Law. Any dispute will be resolved in the courts of Ireland.

These online terms and conditions are valid as from February 2020.